Return and Refund Policy
Effective date: 8 August 2026
This is a placeholder Return and Refund Policy provided as a starting point. It has not been reviewed by a lawyer and should be reviewed and customized for your business and applicable law before being relied upon. It reflects that orders on this website are custom-branded and quotation-based rather than purchased through direct online checkout.
1. Custom and Bulk Orders
Most products offered by Blooms Gift are customized with client branding (logo printing, engraving, or similar) and produced against a confirmed quotation and, where applicable, an approved branding proof. Because these items are made to order, they are generally not eligible for return or exchange once production has commenced.
2. Approval Before Production
Before we begin production, we share a quotation confirming pricing, quantity, and specifications, and, where customization is involved, a branding proof for your approval. We strongly recommend reviewing this proof carefully, as production begins only after your written sign-off.
3. Damaged or Defective Items
If any item arrives damaged, defective, or does not match the specifications confirmed in your approved quotation and branding proof, please contact us within 48 hours of delivery with photos of the affected items and outer packaging. We will assess the issue and, where valid, offer a replacement, rework, or credit at our discretion.
4. Non-Returnable Cases
We are unable to accept returns or offer refunds for: items produced correctly as per an approved branding proof and specifications; minor variations in color, shade, or packaging that are inherent to the material or printing process; and requests for return or refund raised due to a change of mind after production has begun.
5. Refund Method and Timeline
Where a refund is approved, it will be processed to the original mode of payment (or bank transfer, where applicable) within 7–10 business days of approval. Any advance paid toward an order that is cancelled before production begins will be refunded after deducting costs already incurred, if any.
6. Contact Us
To raise a return, refund, or replacement request, please contact us at bloomsgiftsjpr@gmail.com or call +91 99828 45495 with your order or quotation reference.